DIRECT ANSWER
What to do now
Read the exact verification request, make account details match the document, use clear uncropped images, and resubmit only the item the product identifies. This guide does not publish a guessed document list, limit or review time.
BEFORE YOU START
Have these details ready.
The exact verification screen
The document type requested by RS9
Clear original images with all required edges visible
Matching account name and date details
STEP BY STEP
Work through one state at a time.
Read the current requirement
Use the document type, format and field names shown in your own account.
Match account details
Check spelling, date format and name order before uploading.
Capture a clear image
Use even light, avoid glare and include every edge the product asks to see.
Submit only requested data
Do not add unrelated documents or expose them through an unofficial chat.
Record the review state
Keep the verification status and any reason text for one clean escalation.
STATUS GUIDE
Read the wording before the action.
DO NOT REPEAT
Actions that make the case harder.
Stop when the current transaction, OTP request, review or restriction has no final state.
- Do not upload documents to a link received from an unverified contact.
- Do not alter a document image or hide information the official form requires.
- Do not guess which documents or review time apply; use the current account screen.
WHEN TO CONTACT SUPPORT
Escalate when the record is ready.
✓The same status remains visible after the product's own displayed review or retry guidance.
✓You see a security warning, account restriction or transaction state that the steps on this page do not explain.
✓You have a clear screenshot, date and time, and the relevant masked reference or order number ready.
CHECK IN YOUR ACCOUNT
Use your current RS9 status.
Check the status, processing guidance, limits and document requirements shown in your RS9 account. These can vary by request. If the issue continues after the displayed next step, contact support from inside RS9 with your request reference and a screenshot that hides private details.
Guide reviewed: 15 October 2026
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