DIRECT ANSWER
What to do now
Keep the verification screen open, confirm the masked phone or email belongs to you, check signal and filtered messages, and wait for the screen's own resend control. Requesting several codes can make an older code invalid.
BEFORE YOU START
Have these details ready.
The registered phone or email
Access to the correct SIM or inbox
Stable mobile signal or data
The exact OTP error shown
STEP BY STEP
Work through one state at a time.
Confirm the destination
Check the masked phone digits or email on the RS9 screen before requesting another code.
Keep the current screen
Do not close the verification screen or switch between several login sessions.
Check delivery filters
Review blocked SMS, spam folders, dual-SIM selection and whether the registered SIM can receive messages.
Use the displayed resend control
Wait for the in-product timer or guidance. Do not invent a retry interval.
Use only the newest code
If more than one code arrives, use the newest code associated with the active screen.
STATUS GUIDE
Read the wording before the action.
DO NOT REPEAT
Actions that make the case harder.
Stop when the current transaction, OTP request, review or restriction has no final state.
- Do not read an OTP to a caller, agent or chat contact.
- Do not request codes from several devices or tabs at the same time.
- Do not keep trying older codes after a new request is created.
WHEN TO CONTACT SUPPORT
Escalate when the record is ready.
✓The same status remains visible after the product's own displayed review or retry guidance.
✓You see a security warning, account restriction or transaction state that the steps on this page do not explain.
✓You have a clear screenshot, date and time, and the relevant masked reference or order number ready.
CHECK IN YOUR ACCOUNT
Use your current RS9 status.
Check the status, processing guidance, limits and document requirements shown in your RS9 account. These can vary by request. If the issue continues after the displayed next step, contact support from inside RS9 with your request reference and a screenshot that hides private details.
Guide reviewed: 15 October 2026
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